Refund policy

ALL SALES ARE FINAL

However, this does not apply to item(s) damaged during transit. 

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the damaged item(s) at info@sunneebaeskin.com and alert us of the damage along with an image. 

One of our customer service representatives will reach out to you once we have received your email and will advise you on how to return it to us.

Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item minus shipping costs which will reflect in your bank account in 3-5 business days.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sunneebaeskin.com.